IRMA, S. Kualitas Layanan Dalam Pelaksanaan Pelatihan PNS. Jurnal Manajemen Perbankan Keuangan Nitro, [S. l.], v. 4, n. 1, p. 9–16, 2021. DOI: 10.56858/jmpkn.v4i1.38. Disponível em: https://ojs.nitromks.ac.id/index.php/JMPKN/article/view/38. Acesso em: 5 oct. 2025.